![]() ![]() The goal is to separate the battery from the walls of the housing – take it slow and don’t force anything. Carefully move the tool around the perimeter of the battery, gently prying up as you go. Insert the thin edge along the seam where the battery meets the casing. Leverage a credit card or guitar pickįor batteries that are really wedged in there, a plastic prying tool like an old credit card or guitar pick can help. ![]() Go slowly and increase pressure gradually. You can also try squeezing the sides of the battery housing with pliers or tweezers to help dislodge it – just be careful not to crack the plastic. Use a soft grip with the pliers and wiggle as you pull. The key is to be gentle – pulling too hard can damage the internals. Grip the flat lower edge of the battery and gently rock it back and forth while pulling up. Pliers or tweezers are useful for getting a grip on a stubborn stuck battery. This twisting motion alone is sometimes enough to pop the stuck battery out. Twisting the cap separates it from the threading that holds the battery in place. Be gentle yet firm when twisting – you don’t want to strip the cap but need enough force to break the seal. Use your fingers or a small coin to turn the cap counterclockwise. If tapping doesn’t work, try twisting off the battery cap located at the bottom of the Quip brush. Try tapping all around the base and alternating sides as you go. The goal is to use the impact to jostle the battery loose. Make sure not to tap too hard, as you don’t want to damage the internal components. Hold the head of the brush and gently tap the base or bottom end against the surface. This may help dislodge a slightly stuck battery. The first thing to try is lightly tapping the base of the toothbrush against a hard surface such as a countertop. Fortunately, there are several methods you can try at home to get the battery out without damaging your Quip brush. Over time, this battery can become lodged in the casing due to swelling or corrosion. Quip toothbrushes use a small lithium-ion battery that powers the brushing mechanism. So now time for me to contact Consumer Product Safety Commission.Getting a stuck battery out of a Quip electric toothbrush can be frustrating, but is usually easily resolved with some simple techniques. Thank you for your patience and please let me know how you’d like to proceed! To complete this you can visit to create a new plan and once you have competed your new order, please follow up with me and I’m here to help you further! If you’d like to reactivate your warranty and resume receiving replacement shipments, in order to move forward with our troubleshooting process for a possible replacement, you can sign up for a new refill subscription and I’d be happy to assist you Thank you so much for following up with me! I purchase the product in good faith and feel you should replace it. If the brush and motor could be launched spontaneously with such force that the parts traveled 7 feet, what if that happened while in someone’s mouth? There could be injury to one’s cheek or even could cause choking if it launched down the throat. One thing that your company should be concerned about is a safety issue. I checked battery with battery test meter. Later I reassembled the unit and now it no longer works. I could only turn it off by pulling off the brush and pulling the motor to disconnect. I found the Quip had spontaneously turned on. Yesterday morning we were awaked at 3 AM by a loud buzzing noise coming from the bathroom. With another new battery and new brush head, the unit again worked fine. It normally runs for 2 minutes and gives a pause at 30 seconds. I also found the battery completely drained so it had been running for a long time. We are the only two people living in our house and the only explanation is that the Quip turned on later that morning and launched the 2 parts under spring pressure. Finally we located the motor in the wastebasket some 7 feet away. She keeps the quip in a glass on the bathroom sink. Several day ago I was surprised to find the brush head on the bathroom floor and the motor assembly nowhere to be seen. My wife has nerve damage in her hand due to cancer and the light weight of the Quip is a Godsend. This is a copy of my 4th email to various people at Quip. ![]()
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